Refund policy

At ALINE we proudly stand behind our products and offer a 90 day 100% money back guarantee, which means you have 90 days after receiving your item to request a return on product purchased from ALINE.COM

Before you decide to return, give an ALINE Expert a chance to help. Contact us at info@aline.com Talk to an Expert or call us toll-free at 800-736-9005.

To initiate a return, log into your account and initiate the return from your order list. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded within 7 days on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.